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Glynn Technologies, A Division of Glynn Interactive, Inc.2007 Small Business Leader Winner
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Spanish Usability Study - NIH

The National Institutes of Health (NIH) supports the health needs of the Spanish-speaking community via the La Salud website.

Challenge:

NIH needed to make sure that their Spanish-language health portal was meeting the needs of the significant Spanish-speaking community in the United States. They needed a way of conducting a broad spectrum of usability tests that drew on the experience and practice of the way the site was used. They wanted a usability study that was not a mere translation of existing methods, but which was grounded in the needs of the people being served by the site.

Solution:

Glynn Technologies was contracted to identify constituent users, conduct usability studies, and make redesign recommendations. With extensive usability testing experience across many platforms and audiences, Glynn Technologies organized a usability plan that included a full spectrum of user input, including laboratory studies via the Internet, one-on-one interviews, and group sessions. The result was a set of recommendations that increased the reach and impact of the NIH mission.

Approach:

Glynn applied best practices of usability analysis to a wide range of Spanish-speaking constituents. The company recruited knowledgeable health professionals, journalists who write about health issues in Spanish publications, and a cross section of the general public.





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Bethesda, Maryland 20814
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