Spanish Usability Study - NIH
The National Institutes of Health (NIH) supports the health needs of the Spanish-speaking community via the La Salud website.
NIH needed to make sure that their Spanish-language health portal was meeting the needs of the significant Spanish-speaking community in the United States. They needed a way of conducting a broad spectrum of usability tests that drew on the experience and practice of the way the site was used. They wanted a usability study that was not a mere translation of existing methods, but which was grounded in the needs of the people being served by the site.
Glynn Technologies was contracted to identify constituent users, conduct usability studies, and make redesign recommendations. With extensive usability testing experience across many platforms and audiences, Glynn Technologies organized a usability plan that included a full spectrum of user input, including laboratory studies via the Internet, one-on-one interviews, and group sessions. The result was a set of recommendations that increased the reach and impact of the NIH mission.
Glynn applied best practices of usability analysis to a wide range of Spanish-speaking constituents. The company recruited knowledgeable health professionals, journalists who write about health issues in Spanish publications, and a cross section of the general public.