Ambulance Providers


Under contract to the Centers for Medicare & Medicaid Services (CMS), Glynn Technologies coordinated, scheduled and conducted a Focus Group of Ambulance Providers from within the United States to gather requirements for the CMS web site. Nine participants met at Glynn Technologies' facilities for the usability session. The Findings and Recommendations for the Ambulance Provider portion of the cms.hhs.gov web site was delivered based on this session.

MLN Website


Glynn Technologies conducted a series of focus group and usability sessions aimed at determining how Medicare providers use the Centers for Medicare and Medicaid Services' (CMS) Web site and online resources. The 100 study participants included the billing and administrative departments of hospitals, physicians, durable medical equipment (DME) providers, and home health agencies (HHA). In the sessions, Glynn led participants in discussions of their daily workflow, information needs, Web usage, use of resources outside of CMS, and impressions of the current CMS site. The feedback from the groups enabled Glynn and CMS to pinpoint navigational hurdles that were preventing users from finding needed information on the CMS Web site.